Shipping Policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Any potential delays due to a high volume of orders or postal service delays may change shipping times.

Domestic Shipping

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

US Domestic - Regular	1-4 business days	USPS
US Domestic - Express	1-3 business days	FedEx

Shipping option	Estimated delivery time	Price
US Domestic	see above	based on weight
US Domestic Express	see above	based on weight

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@heavenzshroomzcoffee.com with your name and order number, and we will look into it for you.

For packages lost in transit, all claims must be submitted to the customer support team no later than 30 days after the estimated delivery date.

EXEMPTIONS

Heavenz Shroomz Coffee will not replace a produced product, grant a refund, or credit your account in case of:

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will need to pay for a new order and shipping costs.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or to your end customer (if and as applicable). Please note that reshipment costs can only be paid by card.
Buyer's remorse – We do not refund orders for buyer’s remorse.